Frequently Asked Questions

Yes, first LOG IN to the site by clicking Sign in and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner.

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.

If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service team at 678-202-4781 between 8:30-5:30 PM EST, M-F, or e-mail us cs.rockmartfc@intandempromotions.com.

You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

Placing an order with us is fast and easy!

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages.

You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available. Please note some items may be discontinued and the backorder option will not be available.

If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records.

You will receive an email confirmation after your order is processed. To check status of your order at any time, click on Order Number link within the My Account Page.

If you continue to have trouble with your order, please contact the Customer Service team at 678-202-4781 between 8:30am-5:30pm EST, Monday through Friday or via e-mail at cs.rockmartfc@intandempromotions.com.

In stock items ship out if an order is received prior to 2:00 p.m. EST the same business day (Monday through Friday, excluding holidays).

Depending on delivery location, please allow an average of 3 to 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

Custom items are produced on demand. Standard production time is 10-15 business days plus transit time. Please contact Customer Service at 678-202-4781 or email cs.rockmartfc@intandempromotions.com with any questions.

We accept American Express, MasterCard, Discover and Visa.

Your credit card is charged after the order is placed online. A charge will appear on your statement billed as InTandem Promotions.

You may contact the Customer Service team to cancel your order in writing via email to cs.rockmartfc@intandempromotions.com. Custom orders in production cannot be cancelled. Cancel requests for in-stock orders must be received prior to shipping.

Returns:

For incorrect or defective items, contact Customer Service at cs.rockmartfc@intandempromotions.com within 5 days of receipt.

Merchandise must be returned within 30 days. A prepaid return label will be provided.

Refused Shipments: Shipping and handling charges on refused shipments are the responsibility of the customer.